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Answers to Frequently Asked Questions

How Do I Buy Downloads?

You need to have a personal account in order to buy downloads (or to download files for free). As soon as you click on any “Add Download to Basket” or “Free Download” button you will be prompted to create an account or to sign in if you already have an account. It is free to create an account. All you need to provide in order to buy downloads is a valid email address and a password – we do not ask for any personal information. If you already have an account, make sure you have signed in. Once you are signed in you just click the “Add Download to Basket” button beside any item for sale, and proceed through the checkout when you are ready to do so. For full instructions please read the information page Buying Downloads. Please make sure that you have read the Terms and Conditions of Use and Sale before you open an account.

Course bundles are bought in just the same way as other downloads, and may be combined with other items in your basket before you proceed to checkout.

Are Accounts Free?

Yes. All MacAvon Media accounts are free, whether they are customer accounts or Lecturers’ Accounts. There is no charge of any kind associated with opening and maintaining any account and you will not be asked for any financial information. You will never pay anything unless you choose to buy a download for which there is a charge by clicking on an “Add Download to Basket” button. Some downloads are free.

What is a Lecturer’s Account?

A Lecturer’s Account is a special account available only to bona fide college lecturers and instructors. In order to open a Lecturer’s Account you will need to provide your college email address, your name, details of your department, institution and course(s), and some means of verifiying your position and identity, such as the URL of a college Web page which confirms your details. All Lecturers’ Accounts are validated before they can be activated.

Request a Lecturer’s Account now.

Please note: if you are applying for a Lecturer’s Account and your academic email address and position cannot be verified through reference to a current college Web page, we will contact you by email to request a photograph or scan of your college ID card before your Lecturer’s Account can be activated.

Lecturers’ Accounts provide lecturers with free PDF evaluation copies of our books and allow lecturers and instructors to create special course bundles of selected PDF documents for purchase by their students at discounted prices. For more information please visit the Services for College Lecturers page.

How Can I Close My Account?

Note: If you close your account you will have no further access to any downloads you have bought.

If you have a Lecturer’s Account, please sign in to your account and read the notes on closing Lecturers’ Accounts under the special Lecturers’ FAQs page.

If you have an ordinary customer account, please use the contact form to send us a message requesting us to close your account. Make sure you include the email address associated with the account. We will then respond to your registered email address to check that you did genuinely send the closure request and, if so, close the account.

How Can I Get Free Downloads?

All you need to do is create an account (see above). As soon as you have created an account, all the documents currently marked on the site as FREE DOWNLOAD will be listed under “Your Downloads”. Whenever new files become available to download for free, they will be added to your personal list of available downloads. Just sign in to your account at any time to check your currently available downloads.

How can Lecturers Get Free Evaluation Copies?

College lecturers and instructors can get free evaluation copies of our printed textbooks from our publishers, John Wiley & Sons Ltd., or obtain free PDF copies from this site by opening a Lecturer’s Account. For more information and for links to request forms for evaluation copies of printed books, please see the Services for College Lecturers page.

Can I Buy PDF Chapters of Digital Multimedia, 3rd Edition?

PDF chapters of Digital Multimedia, 3rd edition are only available to buy as parts of course bundles created by college lecturers and instructors.

If you are a student and wish to buy PDF chapters of Digital Multimedia, 3rd edition for your course, please request your lecturer or instructor to create a course bundle including the chapters you require. You will then be able to buy that course bundle from this site at a discounted price.

College lecturers and instructors can create custom packages of PDF course material – course bundles – for their students to buy from this site, and may include material from Digital Multimedia, 3rd edition in those bundles. For further information about this service please read the Services for College Lecturers page.

What is a Course Bundle?

A course bundle is a selection of one or more PDF chapters which has been created by a college lecturer or instructor for a specific course. Each course bundle is available to buy at a discounted price from a unique page on this site. The URL of the unique page for each course bundle is supplied to the lecturer who created the bundle. For further information, please read the page Course Bundles.

For further information about this services for lecturers and instructors, please read the Services for College Lecturers page.

If you are a student and no course bundle currently exists for your course, request your lecturer or instructor to create one. You will then be able to buy your course material in PDF format at a discounted price.

My Internet Connection Speed is Slow – Will I Be Able to Download?

If you have a very slow connection to the Internet, such as a dial-up connection, we do not recommend that you try to download the larger files available on this site. It is your responsibility to check the file size and to judge whether you will be able to download it, before proceeding to purchase a download.

The files available for download vary in size, and the size of each downloadable file is diplayed on the item’s detail page. PDF documents can be large files. For example, a fully illustrated colour document of around 100 pages may well be 10Mb or more in size.

Can I Get a Refund after Purchasing?

No – refunds cannot be issued for purchases of digital downloads, for obvious reasons. You will find that all major retailers of digital content such as e-Books, PDFs and MP3 files state that no refunds can be given for purchases of downloads. There’s a very good reason for that, and it applies to all purchased downloads. So far as the law is concerned, at present distance selling regulations do not apply to downloads of digital content.

So please be sure that you want to buy before you pay. If there are any problems after you have paid – for example, if you have any difficulty downloading the file you have paid for – just contact us and we will make sure that you receive the file by one means or another.

Why Do I Need to Create an Account?

We cannot provide you with a list of the downloads you have bought or are eligible to download for free unless we create a unique identity for you. Without your own list of downloads you would not be able to return to download a purchase later, or to download the same file more than once. So you need to create a free personal account in order for the records of your purchases and downloads to be associated with you. However we do not ask for any personal details. All you need to provide to create a personal account is a valid email address and a secure password. Please read the information page Creating an Account for further details.

Why Do I Need a Secure Password?

You should always choose a unique and secure password when creating an account on any site.
There is no particular risk associated with this site. On the contrary, as we hold no personal details, no such details could be obtained by breaking into your account here, and we use very secure encryption methods. However, it is very common for internet fraudsters and thieves to try to discover users’ passwords and then to use them to break into accounts on other sites where more important information (e.g. financial details) may be held. You can read a little more about this on the information page Creating an Account.

Can I Buy Several Downloads at the Same Time?

Yes, certainly. This site uses a shopping basket in the usual way. You can add multiple items to your basket – including course bundles – and pay for all the items in your basket at once. For each download you wish to buy click the “Add Download to Basket” button. Use the “Basket & Checkout” link at the right of the top navbar to check or edit your basket at any time, or to proceed to the checkout.

Do I Need a PayPal Account to Buy from MacAvon Media?

No, absolutely not. We use PayPal as a secure payment service provider suited to international transactions, but you can use any normal Bank credit card or debit card to pay, without creating a PayPal Account. All transactions are secure and MacAvon Media never see any of your payment details.

Can I Use an Existing PayPal Account to Pay?

Yes, you certainly can. When you are transferred to PayPal during the checkout process just log in to your PayPal account in the normal way.

What Happens if Something Goes Wrong With My Purchase?

All completed transactions are securely logged at PayPal, so we always have access to a record of all the payments that have been made. In the unlikely event that something seems to have gone wrong, just contact us and we will check the records and sort it out. We always respond to genuine contact messages.

I Keep Being Asked to Sign In to My Account – Why?

If you find that you are asked to sign in to your account when you believe you have already signed in, one of two things is possible:

Access to My Account Seems to be Blocked – What’s Happened?

There is only one reason why MacAvon Media will deliberately block access to a customer’s account – that is, if we have reason to believe that the customer is in breach of the “Terms and Conditions of Use and Sale”, which every customer agrees to when creating an account. For example, if we discover that you are not observing copyright restrictions we may block access to your account. However, if we find it necessary to suspend an account we will always send a notification email to the address registered for that account.

If you are having difficulty accessing your account and have no reason to believe that you are in breach of our terms and condition, and have not received any email notifying you that the account has been suspended, please contact us without delay and we will do our best to resolve the issue quickly.

I’ve Forgotten My Password – What Should I Do?

If you forget your password, just go to the Sign In page (the link will always show on the top navbar unless you have already signed in) and click on “reset your password”. We will then send an email to your registered email address. If you follow the instructions in that email you will then be able to reset your password.

Please note that you will only have a limited amount to time to reset the password once you have requested this facility. If you do not complete the resetting in time, you will need to return to the Sign In page and start again. It is essential that you enter the email address registered to your account when you request resetting of a password.

I’ve Forgotten Which Email Address I Used for My Account – What Should I Do?

For obvious security reasons, the email address associated with an account cannot be changed unless you are already signed in to the account. It is therefore essential that you use a genuine email address when you create an account. If you have several genuine email addresses and cannot remember which one you have used for your MacAvon Media account, we recommend that you try each one in turn.

How Can I Change the Password or Email Address Registered for My Account?

If you need to change the password or email address registered for your account for security reasons or because you have a new email address, you must sign in to your account using the old password and email address first. Once you have signed in you will find a link to “Change password or email address” on the left navbar under “Your Account”. This will take you to a form where you can change your password and/or email address.

I Think Someone Else is Using My Account – What Should I Do?

If you have any reason at all to suppose that someone else is using your account – for example, if you think they know your password, if you observe download activity on your account that is not your own, or if you cannot sign in to your account with your registered email address and password – please:

  1. Immediately change your password, if you are still able to sign in to your account.
  2. Contact us without delay to let us know what is happening and why you think your accound it being used by someone else.

We will check the records and deal with the issue as quickly as possible.

Why Can’t I See My List of Downloads?

You can only see your personal list of downloads when you are signed in to your account. A list of all the downloads you have bought or are eligible to download for free is displayed whenever you sign in to your account.

If you have signed in but then navigated to different pages on the site, click on the “Downloads” link under “Your Account” on the left navbar to return to your downloads list. If “Your Account” is not displayed on the lower part of the left navbar, and “Sign In” is displayed on the right-hand side of the top navbar, then you are no longer signed in to your account and should sign in again.

If you still cannot see your list of downloads, please contact us and explain what is happening.

Do MacAvon Media Downloads Contain DRM Restrictions?

No they don’t. However, please read the information page on Copyright Issues for a full explanation.

I’ve Lost a Download I Bought: Can I Get Another Copy?

Yes. By signing in to your account you gain access to a complete record of all your download purchases, and you may download any free file and any file you have previously bought up to 10 (ten) times automatically. If you need to download a file more than 10 times, please contact us to explain why, and we will reset the number of downloads if appropriate.

Can I Make Copies of the Download I Have Bought?

You may make copies of any download for personal backup and for use in personal study and research only, provided that is not for commercial purposes. All material sold from this site is copyright and it is therefore illegal to distribute or supply any copies to anyone else without permission in writing from the copyright owners. Please read the information page on Copyright Issues and the Terms and Conditions of Use and Sale.

I’ve Bought PDF Chapters of a Book – Can I Get a Discount When I Buy the Printed Version?

At present we are only selling PDF chapters of books published in print by John Wiley & Sons, Ltd. As they are a completely separate company from us, we are not able to offer discounts on purchases of the printed books published by Wiley. Sorry!